Return & Exchange Policy
We understand shopping online could be difficult as the image and colour may differ from expectation. There is also the possibility that the person you’re sending the gift to have a different preference.
We would like our customers to be truly satisfied with our products as we want you to use them for a long time as life partners. We also value the craftsmanship and effort of our craftsmen as they handmade these products with their heart and soul.
In the scenario you are not 100% satisfied with your purchase, we will gladly accept an exchange or refund.
Don’t have the time to head down to our stores? You can do the return via mail and we will cover the charge.
You may return your order by mail but first please email us.We will further inform you the procedure.
- Do send us an email to firstname.lastname@example.org with your order number and proof of purchase.
Your return must be made within 14 days from the date upon receiving the product.
It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options.
We hope to receive the bags as soon as you too!
Store in Hong Kong
Come on down to our stores to make the refund if they are conveniently located near you.
- Moko Store
Shop M06, MTR Floor, MOKO, 193 Prince Edward Rd W, Mong Kok
11:30 - 20:00
You can also try on different bags and if you do see something you like, we can make the exchange on the spot. Approach any of our friendly staff in store for more assistance!
- Please make sure all items are unused
- For us to facilitate the exchange, please bring along a valid receipt or order number for your purchase
- You may exchange to another item
Exchange to higher value item – we require you to top up!
*Your return must be made within 14 days from the date upon receiving the product.
*Scarf and jewellery products are personal products. There is no 14-days appreciation period. Once the products are sold, no return or exchange service is accepted. Before purchasing, please consider carefully before making the order.